We are here, even when we’re not there. We understand that your patients are relying on you, and equally, we want you to rely on us too. At Canon Medical we are making every endeavour to minimize the impact of the COVID-19 outbreak and to maintain the highest level of customer service, by providing support on critical healthcare equipment.
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THE BEST SERVICE PLAN IS ONE THAT’S ADAPTED TO YOUR ORGANIZATIONS NEEDS
Under the intense pressure to manage costs, as a healthcare decision-maker you must make sure your diagnostic imaging systems are expertly customized to your organization. At Canon we pride ourselves in delivering the highest quality equipment. Our products are built on industry-leading, reliable technology and are supported by a robust and comprehensive service program.
When it came time to talk about a service agreement, Canon’s approach was unique. It felt less like a ‘sell’ and more like a consultation to help us design the most effective solution.
We’re here when you need support
Canon offers a full range of service agreements ranging from maintenance contracts for individual machines to full service agreements and Managed Equipment Services for your entire facility. Each of our service plans is fully customizable to meet the specific needs of your facility.
We listen to our customers
Our first step in customizing your service plan is simple: we listen. We’ll take your input and, combined with learning from other customer experiences, we build a bespoke plan around your choice of service agreement with a single goal in mind: achieve the best solution for you and your organization.
We’re here – even when we’re not there
Using our remote service support and diagnostic system, our highly trained customer engineers and applications specialists can monitor customer systems remotely and assist our on-site engineers in preventing problems.
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INDEPENDENT RECOGNITION CONFIRMS PUTTING CUSTOMER FIRST MATTERS
It is a great honor to be in the favor of our customers and the independent industry analysts that survey them. We do not take it for granted. We are proud to have #1 ratings throughout our imaging system portfolio. We have been distinguished as Best in KLAS in CT 64 Slice and Up, 1.5T MR and UL CV with industry-leading customer loyalty. MD Buyline counts us as #1 in Customer Satisfaction for System Performance, Reliability, Installation/Implementation, Training, Service Response Time and Repair Quality, in multiple segments, outperforming the competition for several consecutive quarters.
91% of survey respondents have operational reponsibility for clinical services
- 94% satisfied or very satisfied with the people of Canon.
- 91% satisfied or very satisfied with the service to our customers.
- 100% of all customers were satified with Canon’s engineers.
2 out of 3
associate Canon with ‘excellent service to customers’
2 out of 3
believe Canon is better than the competition
REASONS FOR CUSTOMER SERVICE SATISFACTION:
- Quick Response
- Helpful and Friendly
- Excellent engineers
“It’s about attitude – going the extra mile and doing so proactively and happily”
“Canon’s culture means they are probably the best company we deal with”
- 91% satisfied or very satisfied with our products.
- 89% say Canon’s products improved patient care.
- 89% likely or very likely to purchase from Canon again.
- 97% of Radiologists satisfied or very satisfied with ease of use.
- 97% of Radiologists satisfied or very satisfied with functionality.
REASONS FOR PRODUCT SATISFACTION:
- Ease of Use
- Image Quality
“Very reliable, user-friendly, fast image reconstruction”
“Easy to use, excellent image quality, beautifully designed, patient friendly”